Questions and
Here you will find all important information about your visit to EXPERIENCE TIROL, as well as answers to frequently asked questions.
If you have any further questions, please do not hesitate to contact us. Our experienced team is at your disposal.
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The whole show lasts about 60 minutes.
You should be at least 6 years old. Under 14 years of age, an accompanying person is required.
Every 20 minutes the door opens. Up to 30 people can participate in the Experience Tirol per tour. You can find our current opening hours in the footer at the bottom of the website.
Every person is welcome here! However, participation in the EXPERIENCE TIROL is only permitted in appropriate physical condition and behavior. We reserve the right to exclude persons from participation. The personnel must be obeyed at all times.
In the
online store
you can redeem your ticket code during the purchase process. If you purchase your ticket on-site, show your ticket code to our Experience Hosts.
Yes, there are. Look with pleasure with us in the
online store
by. There you will find all the info.
That’s up to your discretion. The show is full of emotions. There are no real moments of shock.
Our rooms are large and well ventilated. But you are (at most) with 29 other people. It’s up to your discretion if that’s okay with you.
Yes, you are welcome to take photos with your phone for personal use. Filming or photography for commercial purposes is prohibited. For press or influencer inquiries, feel free to contact us at griassdi@experiencetirol.com
You can pay cash, by ATM card, credit card or debit card.
Yes, you can buy your ticket on the spot. Our Experience Hosts will be happy to help you.
Yes of course! Buy your ticket quickly and easily online here.
Yes. A new tour starts every 20 minutes. For organizational reasons, you must therefore buy a ticket for a fixed time slot.
Yes, you can cancel your ticket up to one hour before the start of your booked time slot. Please contact our on-site Experience Hosts or email griassdi@experiencetirol.com.
You can cancel your ticket up to one hour before the start of your booked time slot and then book new tickets for you and your companion. We cannot exceed the maximum number of participants per time slot.
No. We have scanners at the entrance. The QR code you received by mail is quite enough. Do not forget to charge the battery.
We are very sorry about that. In order to ensure a smooth process for all our visitors, your ticket is unfortunately not transferable to another time slot.
Yes. Kaufhaus Tyrol has a large parking garage. There are several parking facilities in the immediate vicinity.
The next stop of the IVB, the stop Innsbruck Anichstraße/Rathausgalerien is right next to us. Buses 501, 502, 503, R, F and streetcar 5 stop there. The IVB stop Maria-Theresien-Straße is only a two-minute walk away. Buses A, C, J, M, Nightliner N1, N2, N7, N8 and streetcars 1, 2 and 5 stop there. Innsbruck’s main train station is also within walking distance.
But of course. You can easily reach us in the OG2 of the Kaufhaus Tyrol by elevator. And in the EXPERIENCE TIROL itself we have created enough places for wheelchair users. We look forward to seeing you.
Please contact our Experience Hosts at griassdi@experiencetirol.com. We will of course solve the problem.
Please contact our Experience Hosts at griassdi@experiencetirol.com. We will of course solve the problem.
But sure. Feel free to check out the online store.
We do not have group tickets. But since we like to support families, there is a 10% discount on the total price of all tickets of a family. If you have any questions, please feel free to contact our Experience Hosts.
We have lockers right on site. And there are more at Kaufhaus Tyrol.
Unfortunately, it is not possible to bring dogs or other pets into the EXPERIENCE TIROL. We are big animal lovers ourselves. Your four-legged friend is welcome to wait in the foyer with an accompanying person.
However, out of consideration for other visitors (allergies or fear), as well as technical conditions, animals are not permitted in the showrooms. We ask for your understanding.
Companion dogs are of course allowed in the show with the appropriate proof. For organizational reasons, however, we ask you to register in advance at griassdi@experiencetirol.com.
Currently in three languages. German, English and Italian.
You can find our current opening hours in the footer at the bottom of the website.
Spontaneous, directly on the spot is unfortunately not possible. But after a pre-registration at griassdi@experiencetirol.com this should not be a problem. We are always happy to receive good reports.
No, with appropriate proof in your disability pass, your companion may accompany you free of charge during the show. Please contact us in advance.
Yes. In one of our five rooms we have a very special virtual reality attraction.
We see ourselves more as a holistic, immersive experience that invites you to linger, enjoy and dream.
Yes. We use VR glasses of the latest generation. Easy to use and really really ingenious. But nobody has to be afraid of that. We are happy to help.
No. But many other magical surprises.
Every sight in Innsbruck or Tyrol is unique. It’s nice that we all exist.
There is a lot to learn with us. But of course we are not a museum. But hopefully our show will make you want to visit the museum soon.
In our show you can see many sights of Tyrol. Does that answer your question? 😉
Oh yes! We are the ideal bad weather program in Innsbruck and Tyrol. An hour full of joy. No matter what the weather is like outside.
Please contact our team at griassdi@experiencetirol.com before your visit.
Our rooms are designed so that you should not get sick. However, if you feel nauseous, please contact our staff. Should you spontaneously want to leave EXPERIENCE TIROL early, all doors in the direction of escape can be opened at any time.
Sure! With a new ticket for a new time slot. We look forward to having you stop by again!
You. Your family and friends. Unfortunately, handbags, backpacks, suitcases and also baby carriages or other objects may not be taken into the EXPERIENCE TIROL. However, in our lockers, or in the lockers of the Kaufhaus Tyrol, you can safely store them during your visit. Drinks and food are also not allowed.
We do not offer catering ourselves. However, there are various restaurants and cafés in the Kaufhaus Tyrol for sitting together and sharing impressions after the EXPERIENCE TIROL.
Yes, of course! If you are interested in the history of Tyrol and are open to new technologies, you have come to the right place! In one of our rooms you have to put on VR goggles, but even that is not a big difficulty and easily doable. Not every room has seating. If this is a problem for you because you can’t stand for long, inform our Experience Hosts on site before your time slot starts. We will find a solution together.
Not every room has seating. If this is a problem for you because you can’t stand for long, inform our Experience Hosts on site before your time slot starts. We will find a solution together.
Depending on the model of the glasses, it is also possible to put the viewing glasses on underneath the VR glasses. Unfortunately, we cannot make a general statement here.
To be able to consume and also understand the content of the immersive experience, we recommend an age of 8 years and older. Below that, kids get in free, but don’t get their own seat or VR glasses. The fit of our VR glasses is not suitable for children of this age.
For a concrete price information and booking for school classes or large groups please contact our team directly, either by mail to griassdi@experiencetirol.com or by phone +43 512 319417. We will gladly reserve the desired date for you. For groups and school classes we offer special discounted admission prices.
